orders & returns
Due to high demand and the impact of COVID-19 to our supply chain, please allow 5-10 business days to ship. However, most orders will be shipped in 1 business day.
We want you to be delighted with your Tokki products or we will take it back, no questions asked. Please send it back to us in 30 days with the original packaging.
Refund: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and we’ll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return.
Ship returns to: Tokki, 9721 West Flight Drive, Spokane, WA 99224
Shipping Charges: Unfortunately, we cannot refund shipping charges or cover the cost of return shipping.
Questions? We’re here to help! Just drop us a line at [email protected].